COURSE FEATURES

Live Instructor LED Online Training

It would be live & interactive online session with Industry expert Instructor.

24/7 Support

We have round a clock expert technical team available for query resolution.

Lifetime LME Access

We provide lifetime Learning Management System (LMS) access which you can access from across the globe

COURSE SUMMARY

Target Group

Anyone with some experience in IT can attend this training. They can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators. Apart from this there are no prerequisites as to who can attend this training.

Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

 

 

 

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